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Privacy Policy

Last Updated: August 2018


Our Privacy statement in less than 120 words 


We do need some information from you to make a cake for you. We will do everything we can to keep that information safe, we will never contact you with marketing unless you provide us with your consent, and if you ever wish to have your details removed, just drop us a quick email. We may contact you as part of the transaction using the details you have given, and we use 3rd party applications (for order tracking, text message updates etc) but only essential data is shared. Whilst on the website, your browsing history is stored, and we use google analytics to review the performance of the site with this data. Thanks for reading. 

Introduction to Privacy 

Freddie's Cakes & At My Party Limited respects your privacy. This policy explains the accepted privacy practices for the Freddie's Cakes Limited & At My Party Limited services and describes the way we collect and use your personal information and how you can verify or control the use of the information you provide. 

Notice about children's privacy 
The Services are not directed to children under the age of 18. If you are under 18, you may browse the Services; however, you may not purchase products or provide us with any of your personally identifiable information.

What information do you collect?
Freddie's Cakes Limited does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address.

What happens when you visit our site? 

We may use various measures to collect further information about your habits to maintain and enhance your experience online. 

For example, we may record the frequency and scope of your use of the services, the duration of your sessions, the web pages that you visit, the information that you read, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the services and the browser and operating system that you use.

We may also collect and organize such information either by itself or by a third-party service (e.g., Google Analytics) 

What do we do with your personal information? 

We will use the information you provide to ensure a smooth transaction with us. This means that we may use your personal information to contact you regarding your order, and to provide you with updates and notifications throughout your order process to keep you well informed. 

If you have provided prior consent, we may contact you with marketing information about new products and services we offer.  

And finally, 

  • to comply with any applicable law and assist law enforcement agencies as required;
  • to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;
  • to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
  • For any other purpose stipulated in this policy, or in the Terms of Use.

The information At My Party Limited shares with others
Lola’s Cupcakes Limited does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

Lola’s Cupcakes Limited may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

  • When you use the Services. In these cases, Freddie's Cakes Limited will share your information only to the extent required to facilitate your use of the services, including by transmitting your order details and your credit or debit card details, or using an external order tracking system, which requires the uploading of your order details and address. 
  • If we reasonably believe that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that we reasonably believe to be violating any applicable law, rules, or regulations. In these cases, we may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;

Opt Out and deletion of personally identifiable information

At any time, you may opt out of Freddie's Cakes mailing lists, by sending our data controller an email to: helpers@freddiescakes.co.uk. In any case, Freddie's Cakes Limited will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Freddie's Cakes up to Ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored on our database, you can either notify us of such a request at the following email address: helpers@freddiescakes.co.uk. In any case, we may keep any aggregated or anonymised information for statistical, marketing and other purposes.

Information security 
Freddie's Cakes Limited implements information security systems and procedures, to secure the information stored on our system such as encryption, firewalls and other systems and procedures to secure your personal information gathered when you register with the services, place orders and use the services. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, Freddie's Cakes Limited cannot guarantee that the Services are immune to unauthorised access to the stored or transmitted information and to other information security risks. If Freddie's Cakes security is breached, you will be duly notified. 

Changes to this Privacy Policy 
Freddie's Cakes Limited may change and update the terms of this policy from time to time. All substantial changes that we make to this policy will be notified on the Services and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Services, unless Freddie's Cakes Limited amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.

If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.

Contact us
You are welcome to contact Freddie's Cakes Limited with requests, comments and questions regarding this privacy policy by email at: helpers@freddiescakes.co.uk

Thank you