F A Q's
DO YOU DELIVER TO ME?
If you are based in London or if the recipient is London based, we will deliver. Our delivery service covers all London postal codes within the M25. Unfortunately, postcodes that do not fall within the M25 are not covered by our hand delivery service.
DO YOU DELIVER ON SUNDAYS?
Our delivery service does run 7 days a week Monday-Sunday. Including our same day delivery service. For a same day delivery on Sunday, you will need to place your order before 1pm.
DO YOU OFFER SAME DAY DELIVERIES?
Our same day delivery service is the very core of our business. Our same day service runs from Monday-Sunday. Orders need to be placed before 6pm Mon-Sat or 1pm if ordering on a Sunday to ensure a delivery.
CAN I COLLECT MY CAKE?
Unfortunately, we do not yet offer a collection service. All cakes are pre-paid and delivered to your preferred London location.
DO YOU DELIVER OUT SIDE LONDON?
No, Unfortunately we are not able to deliver outside London as our cakes are hand delivered. We will be launching a UK postal service in May which would allow you to post cakes anywhere in the country.
DO YOU CAKES CONTAIN ALCOHOL?
No. We do not use any alcohol in our cakes or in any of our products
DO YOU CATER FOR OTHER DIETARY REQUIREMENTS?
Yes we do, we currently offer Eggless, Dairy Free, and Gluten Free cakes. If you can not find what you are looking for on our site please contact us via email or phone and we would be happy to assist. Unfortunately we cannot guarantee that our cake products have not come into contact with nuts.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We always recommend placing an order as soon as you are able although we do cater for last minute orders with our same day delivery service. If the cake you would like is not from out site and will be made bespoke, you will need to give us at least 3 days notice.
I LIVE ABROAD, CAN I ORDER FOR SOMEBODY IN THE UK?
You are able to place an order with us from anywhere in the world as long as the recipient is in London. Orders can be place via our site and payments made by card.
ARE ALL YOUR CAKES HANDMADE
Our team pride themselves on the handwork that goes into each and every cake from the start of the bake till the end of the decoration process.
ARE YOUR CAKES FRESH?
We have a baker come in every morning to make fresh batches of cake.
DO YOU USE BUTTERCREAM?
We do not use buttercream or fresh dairy cream. Our cream for our cakes and cupcakes is a delicious soy based whipped cream alternative.
WHAT HAPPENS IF I PLACE MY SAME DAY ORDER AFTER 6PM?
Any orders for same-day delivery that are made after 6pm will be looked at the following day.
CAN I CANCEL MY ORDER?
Same-day orders can not be cancelled. Any pre-orders will need to give a 48 hour notice period before cancelling.
HOW LONG CAN I STORE MY CAKE FOR?
Your cakes can be stored up to 3 days in the fridge